5 Things Oracle Can't Do That Dynamics 365 for Sales Can
Updated: Aug 6, 2021
Innovate on Siebel CRM
Other than a new Open UI to keep up with today’s browser and mobile standards, Siebel has seen little innovation the past several years (the last major release was 2011)
Customers are faced with high maintenance costs, patches (Innovation Packs), and fixes to keep current without getting much new functionality
Unlike the industry standard .NET-based Dynamics 365 platform, Siebel customizations require expertise with proprietary Siebel Tools
Easy Configuration and customization
Oracle Sales Cloud is a complex product and prospects have not clearly understood the technical challenges associated with configuration and customization during evaluation
Dynamics 365 for Finance and Operations, Enterprise Edition includes Lifecyle Services to drive repeatable and predictable implementations and reduce go live time
Offer a common user interface and platform across applications
Oracle has more than ten different user experiences and platforms across their CRM and ERP offerings; Microsoft offers one common data service that spans Dynamics 365 and Office 365 applications with a choice of on-premises or cloud deployments
Oracle customers must maintain several in house skills to administer and maintain these different platforms and developer environments, whereas, Microsoft customers only need to know one—.NET
Outdated user experience across apps, particularly for Service Cloud and Field Service
High Value
Oracle’s strategy is to sell additional applications, connectors (Accelerators), and add-ons on top of their core Sales, Service, or Marketing solutions. This can add up to several hundred dollars per user per month.
Microsoft includes many capabilities such as sales intelligence, social engagement, predictive lead scoring, prospect generation, knowledge management and gamification in one CRM solution
Microsoft Dynamics 365 for Sales has a list price of $95 per user / month vs. Oracle Sales Cloud Enterprise Edition at $200 per user/month
Oracle also does not have a comparable bundle to our Dynamics 365, Customer Engagement and Unified Operations Plans
One Microsoft
Low code/no code development and business process automation with PowerApps and Microsoft Flow utilizing the Common Data Service for Apps
Business intelligence with Power BI, including public previews of Power BI Insights for Sales, Power BI Insights for Customer Service and the Common Data Service for Analytics
Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)
Unrivalled AI capabilities including Cognitive Services, Azure ML and IoT, and the Bot Framework
Oracle’s Adaptive Intelligence AI efforts are largely vaporware at this point
EMS and InTune for mobile device and app security
